Ordering

All orders are completed using PayPal on their secure servers
Fairies World® do not hold or recieve your credit card information

Delivery

Subject to availability we aim to despatch goods within 7 to 10 working days of receipt of order.

Delivery within the UK usually takes 1-3 days from despatch.
Delivery to Europe usually takes 3-5 days from despatch.
Delivery to the rest of the world usually takes 7-10 from despatch.

Delivery charges are based on the weight of the product and the packaging materials required for safe delivery. We will contact you further if their is any discrepancy in your shipping costs in your order.

Customs and Import Duties

Customs and import duties do not apply to any delivery within the United Kingdom. For overseas deliveries customs or import duties are levied once the package reaches your country. You must pay any additional charges for customs clearance. We neither have control over these charges if they are levied, nor can we predict what they may be. We do not refund any of these charges.

Damaged Goods Notification

Should you receive goods that are damaged or faulty you must advise us within 7 days of receipt by e-mail to:

We will issue a returns tracking number which is to be written on the outside of the returns parcel. A full refund for the goods and postage charges will be given or replacement goods will be despatched at no additional cost to the consumer. All returns are to be sent to

Fairies World®
Fairiesworld Cottage
Northampton
United Kingdom
NN2 6QJ

United Kingdom

Tel: +44 (0) 1604 479941
Fax: +44 (0) 1604 416273
E-mail:

Cancellation Rights

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for purchase of any item within seven working days of delivery. To cancel this contract, simply advise us in writing detailing your Name, Address, Order Number and giving the reason "Contract Cancellation" to:

Fairies World®
12 Lingswood Park
Northampton
Northamptonshire
NN3 8TA
United Kingdom
E-mail:

Complaints

We will endeavour to respond to a complaint with 3 working days. E-mail:

Privacy Policy

Information contained within our customer database is collected lawfully and in accordance with the Data Protection Act 1998 by ourselves during the ordering and registration process.
Fairies World® is registered for the Data Protection Act 1998.
Registration No: Z6641220

The use of the information is for the processing of orders. Unless we are required to by law, this information will never be supplied to another company.

Should you have any further enquires regarding our privacy policy please contact

Terms and Conditions

By using our site you consent to our terms and condition detailed above.

Statutory Rights

None of the above effects your statutory rights as a consumer.